Desktop
Support Management Benchmarking Association (DSMBA™) is
currently a free association of desktop support management professionals
within
companies.
DSMBA™ conducts benchmarking studies to identify practices that
improve the overall operations of the members.
Some of the processes
covered by this group include:
- Desktop Procurement/Vendor Relations
- Repair and Maintenance
- Technology Forecasting and Assessment
- Hardware & Software Upgrades
To identify
"Best in Class" desktop support management business processes,
which, when implemented, will lead member companies to exceptional performance.
Objectives
To conduct benchmarking
studies of important desktop support management processes.
To create a cooperative
environment where full understanding of the performance and enablers
of "best in class" desktop support management processes
can be obtained and shared at reasonable cost.
To use the efficiency
of the association to obtain process performance data and related best
practices from regarding desktop support management.
To support the
use of benchmarking to facilitate desktop support management process
improvement and the achievement of accuracy, timeliness and efficiency.
Membership
The scope of DSMBA™ membership
includes individuals who work in desktop support management organizations
of major corporations.
Company membership will be considered with respect to compliance with
DSMBA™ mission, goals and operating guidelines, as well as, qualification
of the organization within the scope of membership.
Participation in specific efforts will be optional and open only to members
with costs shared by the participants. Members pay only if they join
a
specific study. Currently, membership in DSMBA™ is free. We reserve
the right to review membership applications and to make the final decision
whether or not to accept any application. Consulting firms are ineligible
for membership.
Benefits
of Membership
Studies:
DSMBA™ will
identify and present to members opportunities to participate in Benchmarking
studies on various topics addressing issues of importance to the
procurement
and supply chain functions.
There are
two types of Benchmarking studies provided:
Consortium studies are offered
to the membership as a whole with costs divided.
Single company sponsored studies addressing the interest of one member
company can be offered to other selected members for no fee.
The association will also support desktop support
management benchmarking efforts:
Research
- Access public and private databases.
Identify
study participants - Top companies with desktop support management
organizations.
Collect
data - Manage response collection with the participants as
a third party.
Lead
site visits - Structured with best participants.
Roundtables:
Interest group roundtables
will be organized throughout the year. Members will pay a nominal fee
to join real and virtual roundtable discussions that address specific
desktop support management processes.
Cost:
Currently, membership
in DSMBA™ is FREE! Costs of studies are shared by
the participants.
All names submitted to this site shall be used expressly for the purpose of networking organization in benchmarking studies. Names are used for this organization and also for the ebenchmarking™ Newsletter. No names submitted to this site are ever sold. If you suspect that others are using this list please call us at 1-888-323-6246. Individual's names are confidential and will not be released. However, a company or organization name may be listed as our member.
Mission
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